Return Policy
Items can be returned within 14 days for a refund returned to your original method of payment.
In store purchases, including purchases made online for store pick-up, must be returned in-person at the store.
Online purchases can be returned in-person at the store to avoid return shipping charges (restocking fee will still apply). Or you can email info@opalineinteriors.com to start your return. Include your name and order number as well as the item(s) you’d like to return and the reason. You will receive a return approval email along with a shipping label for your return.
Return shipping charges will be charged by real-time shipping rates via UPS or USPS and may be more expensive than your original shipping rate. Shipping costs (original and the return shipping) are non-refundable. A restocking fee of 10% will also be charged.
All refunds will be credited to the original form of payment.
Items must be sent back in their original packaging.
We do not accept returns for the following items:
Furniture
Sale Items
Antique Items
Holiday & Seasonal Items
Special Orders (will be noted on the item or specified at the time of purchase)
Items shipped directly from the vendor (will be noted on the item)
Gift Certificates
Returns will be processed within 5 - 7 days from when we receive the item.
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Order Changes or Cancellation
Once your order has been placed, you may be able to make changes or cancel your order within 24 hours if the order has not been processed yet. Email info@opalineinteriors.com to request the change or cancellation. If your order has been processed, your item(s) are subject to the return policy above. Please email us for assistance.
Note: If you want to change an order from shipping to store pick up the shipping charge cannot be refunded if your order has been processed. We are not able to get refunded from the carrier after postage has been paid for.
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Damaged Items
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If your online order arrives damaged, send an email to info@opalieninteriors.com and include your order number, name, and photos of the item and the original packaging within 7 days of receiving the item. We will respond regarding a replacement item or a full credit (including the shipping charge) if the item is no longer available. If the item is available and a replacement item can be sent, we will notify you with an eta and instructions of how to ship back the damaged item if we need the item returned. If you do not want a replacement, the return policy will apply instead.
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Design Services
All design fees are non-refundable. This is detailed for design projects in the contract. Hourly consultations are also non-refundable.
Promotions
If you have a promo code, it must be applied to your order at the time of checkout. We cannot apply discounts after your order has been processed. Only one promo code can be used per order. All items purchased with a promo code are considered sale items and are nonrefundable.